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Privacy Policy

 

At Assisto CX (“we,” “our,” or “the Company”), we are committed to protecting the privacy and security of our customers’, visitors’, and users’ personal information.

This Privacy Policy explains clearly and comprehensively how we collect, use, store, share, and protect your personal data when you visit our website assistocx.com, use our services, or interact with us.

By using our services, you agree to this Privacy Policy. If you do not agree, we recommend not using our services or providing personal information.

1. Information We Collect

We collect different types of information to operate effectively and provide you with a better experience:

a. Personally Identifiable Information

  • First and last name

  • Email address

  • Phone number

  • Billing and payment information

  • Company, job title, and industry (if applicable)

  • Mailing address (when required for contractual or billing purposes)

b. Non-identifiable and Technical Information

  • IP address and approximate location

  • Device, operating system, and browser

  • Session duration, pages visited, clicks, response times, and navigation behavior

  • Cookies and similar technologies (see Section 10)

c. Communication Information

  • Messages sent through contact forms, chat, email, social media, or other channels.

d. Third-Party Information

  • We may receive data from external service providers (e.g., payment gateways, CRMs, marketing tools, or social media platforms) when you interact with them and authorize such integrations.

2. How We Collect Information

We collect information through:

  • Direct interactions: when you fill out forms, request services, communicate with our team, subscribe to newsletters, or sign contracts.

  • Automated technologies: cookies, analytics tools, and tracking pixels during site navigation.

  • Authorized third-party sources: platform integrations, social media, and payment providers.

  • Usage-generated data: service activity logs and internal performance metrics.

3. Purpose: Why We Collect Information

We use your personal data to:

  • Provide, operate, and improve our services

  • Process requests, contracts, and payments

  • Personalize your experience and offer better support

  • Communicate updates, news, promotions, or relevant changes

  • Comply with legal and contractual obligations

  • Prevent fraudulent, abusive, or illegal activity

  • Analyze internal data to optimize performance

  • Ensure compliance with internal and regulatory policies

4. Legal Basis for Data Processing

In compliance with GDPR and other applicable regulations, we process personal data based on:

  • Your explicit consent

  • Performance of a contract or pre-contractual measures

  • Compliance with legal obligations

  • Our legitimate business interests in operating and optimizing services

  • International regulatory requirements

You may withdraw your consent at any time without affecting the lawfulness of prior processing.

5. How We Store, Use, Share, and Disclose Personal Information

a. Storage

  • Data is stored on secure servers located in the United States and other countries with adequate protection standards.

  • We use encryption, authentication, and access controls to safeguard information.

b. Use

  • Information is used only for the purposes stated in this Policy.

  • We do not use personal data for incompatible purposes without your consent.

c. Sharing with Third Parties
We may share your information with:

  • Technical service providers (hosting, CRM, payments, marketing, customer support)

  • Strategic partners, only when necessary to deliver contracted services

  • Competent authorities, when required by law

All third parties must adhere to strict security and confidentiality standards.

d. Legal Disclosure
We may disclose personal data if required by law, court order, or to protect legal rights, prevent fraud, or address security threats.

6. Communications with Users

We may contact you to:

  • Provide technical or customer support

  • Notify you of policy, terms, or service changes

  • Send administrative, legal, or billing communications

  • Share marketing or promotional information (only with your consent)

Communications may occur via email, chat, phone, SMS, or in-app notifications.
You can unsubscribe from marketing communications at any time.

7. Policy Regarding Minors

Our services are not directed to individuals under 18 years of age.
We do not knowingly collect personal data from minors.
If we discover we have collected information from a minor without verified parental consent, we will delete it immediately.

8. Data Retention and Deletion

We retain personal data only as long as necessary to fulfill the purposes described and comply with applicable laws.
Once the retention period expires, data will be securely deleted or irreversibly anonymized.
You may request deletion of your data at any time, in accordance with applicable laws.

9. User Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal information

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability in a structured, machine-readable format

  • File a complaint with your relevant data protection authority

To exercise these rights, please contact us through our form at assistocx.com.

10. Cookies and Similar Technologies

We use cookies and analytics tools to:

  • Ensure proper website functionality

  • Improve user experience

  • Analyze traffic and behavior metrics

  • Personalize content, remarketing, and targeted advertising (where applicable)

You can manage your cookie preferences via:

  • Your browser settings

  • Our Cookie Notice and preferences panel

Disabling cookies may limit certain website features.

11. International Data Transfers

As a U.S.-based company, your data may be transferred to and processed in the United States or other countries where our providers operate.
We implement appropriate safeguards, including standard contractual clauses and technical and organizational security measures.

12. Information Security

We implement technical, administrative, and physical measures to protect your data against loss, theft, unauthorized access, disclosure, or alteration, including:

  • Encryption in transit and at rest

  • Firewalls and multi-factor authentication

  • Role-based access restrictions

  • Continuous security monitoring

13. Changes to This Privacy Policy

We may update this Policy at any time.
The current version will always be available on this page and include the “last updated” date.
If we make significant changes, we will notify you via email or a prominent notice on the site.
Continued use of our services after changes are published constitutes acceptance of the updated Policy.

14. Contact

If you have questions, concerns, or wish to exercise your privacy rights, you may contact us through the contact form at assistocx.com.
Official email and phone contact details will be added here once available.

✅ This Privacy Policy is effective as of its publication on assistocx.com.
📌 Assisto CX complies with applicable privacy laws in the United States, the European Union, and other relevant jurisdictions for its global CX support operations.

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